It is essential to have the ability of communicating effectively with staff, superiors and colleagues, no matter what industry you are in. Employees in the digital age must know how to convey and receive messages in person effectively. As well as via social media, phone and email. Having good communication skills will aid in landing promotions, getting hired and being successful throughout your career.
One good example of an online bingo site that provides the best customer service experience is Kitty Bingo. The team comprises of experienced individuals, who will solve any issues with patience, respect and empathy. They are available round the clock to ensure that everything goes smoothly.
One of the best ways to be a good communicator is being a good listener. Take the time to practice active listening, since no one likes communicating with someone who does not take the time to listen. Practicing active listening involves in paying close attention to what the other person is saying. You can understand a person better through active listening.
Eye contact, body language, tone and hand gestures all colour the message you are trying to send. You will appear more approachable if you appear relaxed, use a friendly tone and open stance. This will encourage others to speak openly with you. To demonstrate the person that you are focused in the conversation, make eye contact without staring.
Clarity and Concision
Good communication is conveying your message in as few words as possible, without talking too much or too little. Whether you are speaking to someone on the phone, email or in person, say what you want directly and clearly. Rambling on will make your listener tune out on you or they will be unsure of exactly what you want. Thinking about what you want to say before saying it will help you avoid talking unreasonably.
You can encourage your co-workers to engage in honest and open communication with you through a friendly tone, a smile or a personal question. It’s vital to be polite and nice in all your workplace communications. This include both written communication and face-to-face. Personalising your email makes the recipient feel more esteemed.
Demonstrating confidence in your interactions with others is important. It displays to your co-workers that you believe in what you’re saying and will follow through. Showing confidence can be as simple as using a firm but friendly tone or making eye contact. One thing to avoid is making statements sound like questions. You also have to be careful not to sound too aggressive or arrogant.
It is very important to respect and understand a co-worker, employer or employee point of view even when you disagree. To demonstrate to the person that you respect their opinions and have been listening, use simple phrases like “I understand where you are coming from”. Being authentic, showing human feeling and some vulnerability will help relationships blossom.
Keep your mind flexible and open when entering any conversation. You should be open to listen to and understand the other person’s point of view, instead of simply getting your message through. You will be able to have more honest and productive conversations if you are willing to enter into a dialogue, even with people with whom you disagree.