“Persuasion is a process that starts with credibility. Credibility comes from listening to people to understand them and respect their points of view. You must address both sides of persuasion by spending as much time on the negotiation and learning process as you would on the content of your solution. If you do so, you will spend less time with your computer and more time with people, listening to their views… If you start with effective inquiry, you can transition to advocacy once you know what issues or opportunities are important to your audience.” – Susan Cramm
[Source: Writes of Passage]
Technorati Tags: Persuasion, Credibility, Communication, Leadership, Inquiry
Related posts:
John Riley
Pablo
uberVU - social c...
Atsu23 (Atsu Sakaki)
Calvin Bacon
Cassandra
Christine Polewar...
dagnabbit_ (auburn)
davidburkus
donna wells
{ 1 comment… read it below or add one }
George,
I appreciate the range and depth of your leadership blog and the focus on the practice of leadership. You have packed a lot of very good ideas, books, and perspectives into this blog. I too thought the book on Hard Facts was a key book for all in leadership & management to read and absorb.
I liked your comments about why you blog. I will heartily recommend your blog to others and I look forward to continuing to read what you write.
All the best and carry on caring,
David